Last Updated: May 06, 2026
Please read these terms carefully before using our services.
These Customer Terms constitute a binding agreement between Nithra Apps India Private Limited and the Customer using the Nithra Ride platform.
1. SERVICE NATURE
1.1 Platform Description
Nithra Ride is a technology platform that connects customers with professional drivers to drive the customer's vehicle.
1.2 Company Role
The company does not own vehicles and does not act as a transport operator.
1.3 Driver Independence
Drivers operate independently and the company is not responsible for personal actions beyond platform policies.
2. CUSTOMER ELIGIBILITY
- Must be 18 years or older
- Provide correct personal information
- Use the platform legally
3. BOOKING TYPES
- Local Trips
- Round Trips
- Hourly Packages
- Outstation Travel
4. OTP VERIFICATION
The trip starts only after OTP verification.
Warning: Do not share OTP with anyone except the assigned driver.
5. CUSTOMER RESPONSIBILITIES
- Vehicle must be in safe condition
- Valid insurance and RC should be available
- Provide enough fuel for travel
- Respect the driver
6. PAYMENT TERMS
- Online Payment
- Wallet
- Cash
- QR Payment
7. LIABILITY
Nithra Ride is not responsible for vehicle mechanical failure, traffic delays, or loss of personal belongings.
8. DISPUTE RESOLUTION
Disputes will be handled under the Arbitration & Conciliation Act, 1996. Courts of Tamil Nadu will have jurisdiction.
Support Contact
Email: ncs@nithra.mobi
Phone: 7824849259
Address: 4th floor, A V Plaza, S Car St, Kamalar, Tiruchengode, Tamil Nadu 637211
Support: 24/7
By using Nithra Ride services, you agree to these Terms and Conditions.