1. Cancellation by User
You can cancel your booking at any time through the Nithra Ride App or Website. However, cancellation fees may apply if the driver is already en route to your pickup location.
2. Meter Start and Waiting Time
Nithra Ride drivers will wait no more than 15 minutes from the requested trip start time before starting the trip timer. If you are not ready within 15 minutes, the driver may start the meter and you will be charged accordingly.
3. Cancellation Fees
Cancellation fees apply in the following scenarios:
- If you cancel after the driver has started the trip: Full trip fare applies
- If you cancel after the driver has arrived at pickup location: ₹50 or 10% of trip fare (whichever is higher)
- If you cancel before driver arrives: No cancellation fee
- If driver cancels: Full refund or alternative driver arranged
4. Refund for Cancellations
All refund amounts will be credited to your account as per your chosen payment mechanism. If you don't choose to credit it to your Nithra Ride Wallet Account, refunds will be processed to the original payment source as per the refund timeline mentioned in the Refund Policy.
5. Order Edit / Cancellation / Compensation
In case of order modifications, cancellations, or compensation claims, please contact our customer support team. We will review your request and process refunds or compensations as applicable.
6. Payment Failure Cancellations
If payment fails during booking, the booking will be automatically cancelled. You can retry booking with a different payment method.