1. Refund Request
To request a refund, please send an email to support.nithraride@gmail.com with your booking details and reason for refund. Refund requests for amounts debited from the Nithra Ride Wallet will be processed as per this policy.
2. Refund Processing
Valid refund requests will be processed and the amount will be credited back to your original payment source or Nithra Ride Wallet, as applicable.
3. Wallet Refunds
As per RBI regulations, refunds from the "Closed Wallet" cannot be transferred back to your bank account. Refunds will be credited to your Nithra Ride Wallet for future use.
4. Erroneous Payments
If you have erroneously loaded or reloaded funds, the amount will be credited back to the original source of payment within 5–7 business days after verification.
5. Refund Timeline
Refund processing times vary by payment method:
| Payment Method | Refund Source | TAT (Turnaround Time) |
|---|---|---|
| UPI | Source | 1–2 days |
| Net Banking | Source | 5–7 Business Days |
| Debit/Credit Cards | Source | 5–7 Business Days |
| Amazon Pay (Wallet) | Source | 5–7 Business Days |
| PhonePe (Wallet) | Source | 5–7 Business Days |
| Paytm/Mobikwik | Source | 5–7 Business Days |
6. Chargebacks
You have the right to initiate a chargeback through your debit/credit card scheme or bank. Chargeback processing is handled by your card provider or bank, not by Nithra Ride. We reserve the right to review accounts for fraudulent activity and may terminate, block, or suspend accounts with immediate effect if fraud is suspected.